Tidal Wave Training
Studio Policies
Everything you need to know before, during, and after class. We keep things simple so you can focus on the workout.
Equipment
What's Included
Towels are provided for every workout. Mats are included in all heated mat classes — please spray them down and return them after use. TIEM spin shoes are available for every ride — give them a quick spray and place them back in the cubbies when you're done.
Studio Equipment
All equipment in the studio is available for your use. After your workout, please wipe or spray down anything you used and return it to its original spot. If you used dumbbells during a spin class, take them off your bike after class and place them back in the cubbies.
Cancellations
No-Show Fee — $25
We charge a $25 no-show fee to honor the value of the class and the spot you reserved. If you can't make it, please remove yourself from class as early as possible so someone else can take your spot.
Late Cancellation
Cancellations made within 12 hours of class start time are considered late. Members will be charged $15 for a late cancel. Non-members will simply lose their class credit.
Personal & Small Group Training
Private training and small group training sessions require at least 24 hours' notice to cancel. Cancellations made inside that window will result in the session being forfeited.
Class Cancellations by Tidal Wave
If we ever need to cancel a class, we'll return the credit to your account and reach out by phone or email. Please make sure your app profile has a current phone number and email address so we can always get in touch.
Booking
Reserving Your Spot
When you book through the app, you're reserving a spot in class — not a specific bike or mat. Bikes and mats are first come, first served when you arrive. Come a few minutes early to get settled.
What to Bring
Please arrive with a filled water bottle to stay hydrated throughout class. We also sell water bottles and sparkling protein at the studio if you need to grab something on the way in.
Grippy Socks Required
Grippy socks are required for all heated mat classes for both safety and sanitary reasons. If you don't have a pair, we sell them at the studio.
Schedule Release
The class schedule goes live 7 days in advance. So if today is Thursday, you can book for the following Thursday starting today.
Booking in Advance
Need to book a class further out than 7 days? Reach out to Carina directly and she'll get you set up. Advance booking is available at the standard drop-in rate of $30.
App, Pricing & Memberships
Download the App
All scheduling and pricing for group classes and training sessions is managed through our app. Download it to view the full schedule, browse membership options, and book your next class.
Drop-In Rates
Group class drop-in is $25 per class. Small group training drop-in is $40 per session. Both can be booked directly through the app.
Memberships & Packages
We offer a variety of memberships and class packages to fit your schedule and budget. Whether you're coming a few times a month or training multiple times a week, there's an option for you. View all pricing inside the app.
Still have questions?
We're always happy to help. Reach out to Carina directly and she'll get back to you as soon as possible.
Get in Touch